Confirmed Service Customer
I arrived slightly before my appointment time (10:00am) and was greeted by my service manager John Baumgartner. Since my service call was for an oil change and accompanying services, I planned to wait for my service. After more than two hours, when I inquired about the progress on my car, I was told the service staff was two technicians short and the work on my car had not been started yet as a result of the back log of other vehicles. Since I am retired and had no other appointments, I had more coffee, relaxed and continued to wait. Just past 1:00pm my car was ready, with a good report of all items checked. My wait was tolerable, staff pleasant and service excellent.
Samuel J.
CLEARWATER,
FL
Business Response
Samuel, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
I have been a customer for over 14 years and you service and personnel have continued to be above excellent. My previous service managers have retired...
Confirmed Service Customer
Friendly and efficient, 4 Stars due to them not offering me a Carwash like other autonation locations.
Confirmed Service Customer
Andrew the service advisor was helpful and informative. Overall nice guy
